📞 Call us: +27 12 534 5080 | ✉️ admin@jvsoptom.co.za
Legal

Privacy Policy

Last updated: October 2026

Janine van Staden Optometrists ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African privacy legislation.

Janine van Staden Optometrists is an optometry practice based at 454 Koedoesnek Ave, Waterkloof Ridge, Pretoria, 0181. We are registered with the Health Professions Council of South Africa (HPCSA) and a member of the South African Optometric Association (SAOA).

For any privacy-related queries, contact us at admin@jvsoptom.co.za or call +27 12 534 5080.

We collect personal information that is necessary to provide you with professional optometry services, including:

  • Full name, contact number and email address
  • Medical aid / health insurance details
  • Clinical information including eye health history, prescriptions and test results
  • Appointment history and communication records
  • Information you send us through our website or by email

We use your personal information to:

  • Schedule and manage appointments
  • Provide clinical eye care and maintain accurate patient records
  • Process medical aid claims and billing
  • Send appointment reminders and follow-up communications
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Medical aid schemes: for billing and claims processing
  • Referral practitioners: where clinically necessary, with your consent
  • Legal obligations: where required by law or court order
  • Service providers: who help us run our practice, under strict confidentiality agreements

Our website uses cookies to improve your browsing experience. We use:

  • Essential cookies: required for the website to function
  • Analytics cookies: to understand how visitors use our site (Google Analytics)

Analytics cookies are only used if you click Accept on the cookie notice shown on our homepage. If you decline, no analytics cookies are set on any page of the site. You can also manage or delete cookies in your browser settings at any time.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All clinical records are stored securely and access is restricted to authorised staff only.

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal obligations)
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at admin@jvsoptom.co.za.

Clinical records are retained for a minimum of 6 years from the date of the last consultation, or longer where required by HPCSA guidelines and applicable legislation. Contact and appointment records are retained for as long as necessary to provide our services.

If you are unsatisfied with how we handle your personal information, you may contact the Information Regulator of South Africa:

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

For any questions or concerns regarding this Privacy Policy or your personal information, please contact us: